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Our Introduction to ISO 9000:2000 shows how your organization can improve its quality system, increase customer satisfaction and confidence, create reliable suppliers, attain greater advantage in the marketplace, and get bottom-line results.

Awareness seminars and courses help update management and employees on ISO 9001, QS-9000 and TS 16949 standards, address special topics, and help transition to the 2000 standard.

Courses and seminars in Quality Tools and Techniques include:

• Failure Mode Effect Analysis (FMEA) and Control Plan
• Advanced Product Quality Planning (APQP)
• Statistical Process Control (SPC)
• Measurement System Analysis (MSA) and Variation Reduction
• Problem Analysis and Disciplined Problem Solving
• Six Sigma - Executive and Green Belt
• Project Management certification

For further information on custom, on-site delivery options contact:
Bill Heitman, Executive Director Training Services
704-330-4626
bill.heitman@cpcc.edu